It has become an industry standard with references in over 600 publications. Long a favorite among ux researchers for its simplicity and accuracy, sus is a valuable quantitative tool for anyone trying to optimize the user experience. The system usability scale sus was released into this world by john brooke in 1986. I think that i would like to use this system frequently. Interpreting the scores usually involves the following process. The system usability scale, or sus, was created in 1986 by john brooke as a quick and dirty way to measure the usability of products usability. Acrobat can size the pages of a pdf to fit the selected paper size. A practical guide to the system usability scale sus. Quick usability measurements of applications, websites, and services. It provides a reference score for participants subjective view of a products or services usability. A sus score appeals to stakeholders because it is simple, reliable and costeffective. The sus is a free technology agnostic survey with a tenitem, fivepoint likert scale, providing a. The system usability scale is a 5point likert scale, with a total of 10 items which gathers responses from the respondent from strongly disagree at point 1 to strongly agree at point 5.
System usability scale sus is a questionnaire that is used to evaluate the usability of a project. Fit to printable area scales small pages up and large pages down to fit the paper. Their article is based on almost 10 years worth of sus data more than 200 sus studies. Comparing sus scores across different stages of a project shows how usability is changing. The principal value of the sus is that it provides a single reference score for participants view of the usability of a product or service. It consists of a 10 item questionnaire with 5 optio. Sedangkan system usability scale sus proses pengujian dan perhitungan lebih rumit namun dapat dilakukan dengan jumlah sampel yang sedikit. The system usability scale sus is one of a number of industry standard usability questionnaires sumi, quis, use, etc. However, the sus shouldnt be the only instrument of measuring the user experience. After building user experience groups in several companies and consulting with dozens of corporations on software product usability, ive settled on the sus a cornerstone to user experience metrics programs. The system usability scale sus was introduced by british software engineer john brooke in 1986. The system usability scale sus is an inexpensive, yet effective tool for assessing the usability of a product, including web sites, cell phones, interactive voice response systems, tv. Sus is composed of ten statements with responses ranging from 1 strongly disagree to 5 strongly agree see figure 1. Originally developed by john brooke in 1986, over the last 31 years its become an indispensable method to quickly and accurately determine how a sites user experience compares to industry standards.
Additionally, you can reduce the pdf file size by changing the quality parameter. The system usability scale sus despite being a selfdescribed quick and dirty usability scale, the system usability scale sus, developed in the mid 1980s by john brooke, has become a popular questionnaire for endoftest subjective assessments of usability. A retrospective john brooke independent consultant 105 pound lane rather more than 25 years ago, as part of a usability sonning, reading united kingdom john. Nurses n377 completed healthitues to rate the usability of a webbased communication system for scheduling nursing staff. These are not percentages and should be used in terms of their percentile ranking. The system usability scale sus is the most widely used standardized questionnaire for the assessment of perceived usability. Timo jokela taysin taysin samaa eri mielta mielta 1. Jan 26, 2015 the system usability scale is an attempt to solve this problem. Development of a customizable health it usability evaluation. I think that i would need the support of a technical person to be able to use this system. It also includes the scale at the end of the document. The system usability scale sus is a widely used selfadministered instrument for the evaluation of usability of a wide range of products and user interfaces.
The system usability scale sus is a standardized metric for measuring the usability of a website or other interactive system. Scale or resize pdf pages in acrobat or reader for printing. It was developed by john brooke at digital equipment corporation in the uk in 1986 as a tool to be used in usability engineering of electronic office systems. It is technology independent and can be used to measure the usability of hardware, software, websites, cell phones, etc. Untuk q1 sampai q10 merupakan no pertanyaan dan angkanya adalah jawaban dari repsonden. From the page scaling popup menu, select tile all pages to expose the tile scale % option. If the tile options are not in the menu, make sure that the following options are not selected in the advanced print dialog box. It is often assumed that a likert scale is simply one based on forced. For german users, a group of sap usability professionals made a translation available in 20 which we proudly repost in this community. It has been used extensively by various industries to test numerous systems and applications, including hardware, software, mobile devices, websites and applications usability. Shrink to printable area resizes only large pages to fit the paper and prints small pages as they are.
A retrospectivejus the journal of usability studies. Its been around for more than a quarter century, and its wide usage has allowed us to study it extensively and write about it in this blog and in the book, a practical. System usability scale survey template sample survey. The translation is based on a crowdsourcing project initiated by wolfgang reinhardt during his time at the university of paderborn. The questionnaire is used as a quantitative analysis method within the framework of usability tests. Measuring usability with the system usability scale sus. The system usability scale sus provides a quick and dirty, reliable tool for measuring the usability. An overview of the system usability scale in library. Accessibility 25 contentstrategy 71 informationarchitecture 6 interactiondesign 162. European portuguese validation of the system usability. System usability scale a case study paul olyslager. They found that it was possible to predict nps scores based on sus scores, which means the inverse is also true. An overview of the system usability scale in library website. Sus the system usability scale in response to these requirements, a simple usability scale was developed.
Brooke himself describes sus as a quick and dirty tool for assessing the usability of electronic office systems. The scale is a 10 item scale which seeks the subjective opinion from a user regarding a particular device. The system usability scale, or sus, is a simple survey that provides a highlevel score for the usability of a product. Manual system usability scalesus fortaleza ce 20 marcosdevaner do nascimento 2. The system usability scale sus is a questionnaire which can be used to help evaluate the usability of a project. As an example, to obtain a single numerical result for a questionnairebased metric, we might use the average of scores on questions 1, 2, 5, and 8 as averaged. System usability scale survey template by questionpro is a questionnaire that is used to evaluate the usability of a project.
Measuring the usability of safety signs with sus 2011. Revitalizing sus, the system usability scale jens oliver meiert. On this page you can scale the entire pdf document or a single page to a3, a4, a5, b4, b5, tabloid, ledger, legal, letter and more. Luulen, etta kayttaisin tata jarjestelmaa mielellani usein. Revitalizing sus, the system usability scale jens oliver. The system usability scale sample survey template consists of only 10 questions, which are answered using a likert scale. The sus consists of only 10 questions, which are answered using a. The system usability scale sus developed by john brooke in 1986 is the most used questionnaire for measuring perceptions of usability. When a sus is used, participants are asked to score the following 10 items with one of five responses that range from strongly agree to strongly disagree. System usability scale ryte wiki the digital marketing. Learn more about uses of system usability scale with examples of questions used in a sus questionnaire and also how to calculate sus score. Sus includes 10 questions that are analyzed as a whole. System usability scale sus usability body of knowledge.
In spite of its age, over the years it turned out to be quick but not at all dirty. To test the usability of the three apps we used the system usability scale sus see table 2. On the dimensionality of the system usability scale. Print as image or, for acrobat only, separations or inrip separations. The sus is a 10 item questionnaire with 5 response options. Measuring usability with the system usability scale sus it is the 30th anniversary of the creation of the most used questionnaire for measuring perceptions of usability. System usability scale sus a key tool in that usability metric toolbox is the system usability scale. System usability scale sus originally created by john brooke dec in 1986, sus is one of the best known standardized usability rating scales. It focuses on providing lightweight 10 questions subjective feedback from users. System usability scale sus questionnaire surveygiz. Multiplying the sum of the scores from all statements by 2.
The system usability scale is a questionnaire of 10 statements, much like the nps net promoter score, but instead of measuring the loyalty of customers towards your brand, the sus measures the perception of usability of your tool, system or website. The participants scores for each question are converted to a new number, added together and then multiplied by 2. Feedback from our customers further underlines the exceptional usability of azurion average 0 68 100 87 the sus is based. Sus is a technology independent ten item scale for subjective evaluation of the usability. This questionnaire is used as a quantitative method to dwell upon the global view on the subjective assessment of usability. Testing, usability evaluation, user research, usercentered design process.
In proceedings of the human factors society and ergonomics society annual meeting pp. The system usability scale sus is a simple, tenitem scale giving a global view of subjective assessments of usability. Contoh rekap datanya seperti pada tabel dibawah ini. Measuring usability with system usability scale sus. It was developed by john brooke 1 at digital equipment corporation in the uk in 1986 as a tool to be used in usability engineering of electronic office systems the usability of a system, as defined by the iso standard iso 9241 part. Usability ratings for everyday products measured with the system usability scale. August 4, 2017, filed under art and design this and many other posts are also available as a pretty, wellbehaved ebook. System usability scale john brooke, digital equipment corporation, 1986. Nielsen established the discount usability engineering movement for fast and cheap improvements of user interfaces and has invented several usability methods, including heuristic evaluation. I think that i would like to use this website frequently. The scale covers areas such as the complexity of the system or equipment being used, the functions within it, and overall feelings regarding the system or. Jim lewis wrote an article in 2012 for measuring usability. The system usability scale sus is the most used questionnaire for measuring perceptions of usability. In systems engineering, the system usability scale sus is a simple, tenitem attitude likert scale giving a global view of subjective assessments of usability.
The technique used for selecting items for a likert scale is to identify examples of things which lead to extreme expressions of the attitude being captured. About 20 years ago, john brooke published the concept of a system usability scale, a reliable, lowcost usability scale that can be used for global assessments of. It was developed by john brooke 1 at digital equipment corporation in the uk in 1986 as a tool to be used in usability engineering of electronic office systems. Mielestani jarjestelma oli tarpeettoman monimutkainen 3. Rather more than 25 years ago, as part of a usability engineering program, i developed a questionnairethe system usability scale susthat could be used to take a quick measurement of how people perceived the usability of computer systems on which they were working.
For each of the following statements, mark one box that best describes your reactions to the website today. The definition of usability the definition of usability is the quality of the user experience when using a product or a system, including websites, software, hardware, applications, or mobile devices. The system usability scale is a costeffective, quick and easy way of understanding to what extend your users perceive your systems usability. The sus consists of only 10 questions, which are answered using a scale from 1 to 5 lickert scale. Page scaling lets you shrink or enlarge pages when you print. The article explains the direct correlation found between sus scores and net promoter scores nps. In this blog post, ill dive into usability, and how its measured using the system usability scale sus. The system usability scale sus a reliable, lowcost usability scale that can be used for global assessments of systems usability. Jan 06, 2015 the system usability scale sus is a 10item questionnaire that was published by john brooke in 1996 as a quick and dirty usability scale. Nov, 2010 we developed a customizable questionnaire, the health information technology it usability evaluation scale healthitues and conducted an exploratory factor analysis to examine the scales psychometric properties. The system usability scale brooke, 1996 is a widely used, standardized 10item questionnaire to measure user satisfaction. The system usability scale sus is a tenitem questionnaire administered to users for measuring the perceived ease of use of software, hardware, cell phones and websites. System usability scale ryte wiki the digital marketing wiki. Cara menggunakan system usability scale sus selanjutnya, kamu bisa menuliskan data hasil dari responden di excel atau aplikasi lain.
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